Melbourne Archdiocese Catholic Schools (MACS) is committed to an effective feedback, enquiries and complaints handling mechanism. We welcome your feedback whether it’s a compliment, suggestion or question. Feedback is a valuable source of information that helps us improve the quality of our service.

Suggestions

Provide comments, share your suggestions or compliments, or to provide feedback about the MACS website, please submit via the Feedback Form.

General Health Services

If you remain dissatisfied with our response to general health services offered (i.e. speech pathologists, psychologists, counsellors, dieticians etc.), you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial.

To lodge a complaint with the HCC:

• Fill out a complaint form online at https://hcc.vic.gov.au/ OR
• Phone 1300 582 113 between 9 am – 5 pm, Monday to Friday to discuss your complaint.