Feedback

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Melbourne Archdiocese Catholic Schools (MACS) is committed to an effective feedback, enquiries and complaints handling mechanism. We welcome your feedback whether it’s a compliment, suggestion, question or complaint. Feedback is a valuable source of information that helps us improve the quality of our service.

Email the Publications Unit to give feedback, share your suggestions or register a compliment. Email the Webmaster to provide feedback about this website.

Complaints

Melbourne Archdiocese Catholic Schools takes complaints about our services seriously and aims to resolve them quickly and fairly. Read more about our resolution process in the MACS Complaints Policy.

Register a complaint about Melbourne Archdiocese Catholic Schools, a Catholic school or Catholic school personnel using our Resolve form.

General Health Services

If you remain dissatisfied with our response to general health services offered (i.e. speech pathologists, psychologists, counsellors, dieticians etc.), you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial.

To lodge a complaint with the HCC:

  • Fill out a complaint form online at https://hcc.vic.gov.au/ OR
  • Phone 1300 582 113 between 9 am – 5 pm, Monday to Friday to discuss your complaint.