The school should always be your first point of contact and will have its own complaints policy to which you should refer. You may advise the school of your concern in a number of ways:

• write an appropriate note or email to the relevant person (e.g. classroom teacher, year level coordinator)
• make an appointment to speak on the phone or meet with the relevant person
• speak with the school’s student wellbeing leader, if appropriate.

Ensure the relevant person is given a reasonable amount of time to take the steps required to resolve or address the concern, and arrange meetings or phone calls through the school office.

After discussing your concern with the school, if the matter is not resolved satisfactorily, you may wish to refer to the MACS Complaints policy.